Frequently Asked Questions

Questions? We’ve got answers!


What is VOESH?minus icon plus icon

VOESH is a vegan skincare brand, formed in 2012 by founders Vera Oh and Joseph Choi, that is on a mission to take your spa experiences from ordinary to extraordinary. We are the innovative creators of the patented, pre-packaged Mani in a Box and Pedi in a Box, Collagen Gloves and Socks, and more products to treat your hands, feet, and body, and to promote overall wellness.

We provide clean, hygienic, and perfectly portioned products to salon professionals and salon-goers to minimize any risk of contamination and maximize the benefits. Experience VOESH at home, in the salon, or anywhere in between.

Are VOESH products for me?minus icon plus icon

We work hard to make sure that VOESH products are suitable for all skin types! We offer clean and effective skincare products to boost your mood and address all of your skin needs and concerns.

Take your self-care routine to the next level with our luxurious spa treatments. Click here to find the right products for you!

Can I use VOESH products if I’m pregnant or nursing?minus icon plus icon

Everyone's experience can be quite different. We suggest visiting your doctor for a personal recommendation on the best course of action. You can find the full list of ingredients on every product page, so you can consult your doctor before making any changes to your usual routine.

How can I find out more information about a product?minus icon plus icon

You can learn all about our products on their individual product pages. If you have any questions, let us know by emailing

What is the shelf life of my VOESH products?minus icon plus icon

All of our products have a minimum shelf life of two years, and many have a three-year shelf life for you to enjoy them longer! If you'd like to know the exact shelf life of one of our products, feel free to send us an email at

Where can I purchase VOESH products?minus icon plus icon

You can purchase our products on our website at, or you can find us at,, and Our products are also available at select CVS stores in the U.S.

Can I sell the products on my own site?minus icon plus icon

Your purchase of VOESH products should only be for your personal use. By purchasing VOESH products, you agree not to resell or distribute them for any commercial purposes. If we have reason to believe that your order is not solely for your personal use, we may cancel your order.

For wholesale inquiries, please contact us at


How do I install the Vitamin C Shower Filter?minus icon plus icon

To learn how to install our Shower & Empower Vitamin C Shower Filter watch our installation video here.

What are the key ingredients in this shower filter?minus icon plus icon

Key ingredients are Vitamin C, vegan probiotics, oatmeal powder, hyaluronic acid, coconut oil, tea tree oil, and avocado oil. Our products are carefully formulated with only good ingredients for your skin. We never use harmful toxins or chemicals.

Is the product safe for all skin use?minus icon plus icon

Our Vitamin C shower filters have passed the product challenge test, residual chlorine test, skin irritation test, and contain sediment filters following the U.S. FDA guidelines. We are PETA-approved, 100% vegan, and cruelty free.

Is it ok if I wash my mouth or swallow the filtered water?minus icon plus icon

Our Vitamin C shower filter is made with 88%-92% naturally derived ingredients. However, this product is not intended to be used as food or beverage. Please be careful and avoid swallowing as much as possible.

Is it safe for pregnant women & children to use?minus icon plus icon

For those who are in the early pregnancy stages, please use with caution as everyone’s experience is different, but we assure that there are no ingredients that are harmful to pregnant women. We recommend that you consult with your specialist about all of the ingredients before purchasing this filter. If you are sensitive to scents and aroma oils, we do not recommend using this shower filter.

Our Vitamin C shower filter is safe for children. Please test your child’s hands and feet for allergic reactions before using the product in the bath. All our shower filters have passed skin irritation tests and contain sediment filters that match the U.S. FDA standards.

Is it OK to use this shower filter if I have dyed hair?minus icon plus icon

Yes, our Vitamin C shower filters actually help to preserve your color-treated hair by removing chlorine and harmful toxins that strip away color and moisture.

How long does it last?minus icon plus icon

Our Vitamin C shower filter effectively filters 7,200L (1,900 gallon) of water, which is an average of 110 showers. The period of use may vary depending on the environment and person, such as usage time, number of people, and water pressure. Once the Vitamin C shower filter is opened, please be sure to use no longer than 3 months.

When do I know to change the shower filter?minus icon plus icon

There is a visible gauge on the side of the shower filter. Once the vitamin gel is empty, you may change it.

Why is the shower filter color changing to orange/brown?minus icon plus icon

In order to remove chlorine, this product contains a high concentration of Vitamin C and will turn brown/orange as it oxidizes. Please note: it is still safe and effective for use. Once installed, we recommend using the product until it is finished without detaching it.

Does this shower filter work for all shower hoses?minus icon plus icon

Our Vitamin C shower filter follows the international standard of common faucets, and it can be generally installed in all shower hoses. In the case of special shower heads (ex: mounted), it cannot be used. If it does not fit into your shower head, do not forcefully insert it and please connect through the faucet instead.

How long is the shelf life and how should I store the product?minus icon plus icon

Without opening it, it is 2 years from the date of manufacture. We recommend using it within 6 months after opening. Vitamin C can be oxidized when it comes into contact with air, so please use the opened filter until it is finished without detaching it. If you must detach it, drain and seal the used product and store it away from direct sunlight, or refrigerate and reuse as soon as possible.

Does it also remove Calc in water?minus icon plus icon

Our Vitamin C shower filter contains two layers of sediment filter, which effectively filters out the water impurities. However, depending on the water quality by country and region, there may be some differences in the degree of filtering. Granular calcareous can be removed, while ionized calcareous components cannot be removed.

Can I use this water to refill the humidifier?minus icon plus icon

The filtered water contains vitamins and other ingredients. If used as refill water for humidifiers, discoloration may occur in the humidifier. Since this product is designed for shower use, we do not recommend it for other uses.

Can I give this water to plants?minus icon plus icon

No, our shower filter contains vitamin C and other various active ingredients. The concentration will not be high because the ingredients are diluted in water, however, each plant may have different reactions. Therefore, we do not recommend using it for any purpose other than showers.


Are VOESH products clean?minus icon plus icon

Yes! Our products are formulated with clean ingredients that are healthy for your skin, such as vegan and natural extracts. We ban over 1,400 ingredients that are known to be toxic to you and the environment. All of our ingredients are also ethically and sustainably sourced.

Are your products vegan?minus icon plus icon

All of our products are 100% vegan with the exception of our Collagen Gloves and Socks with Argan Oil and Modeling Gel masks.

Is VOESH cruelty-free?minus icon plus icon

Yes! We’re proud to be registered by the People For The Ethical Treatment of Animals (PETA). We never have and never will test on animals, nor do we ask third parties to conduct animal testing on our behalf.

Are your products organic?minus icon plus icon

Our Mani in a Box and Pedi in a Box kits and Velvet Luxe Crèmes are infused with organic ingredients. While some of the ingredients we use in our formulations are organic, our products are not classified as organic.

Where are your products made?minus icon plus icon

VOESH products are formulated and manufactured in GMP/ISO-certified factories in South Korea.

How are VOESH’s products tested?minus icon plus icon

Our ingredients and formulas are dermatologist-tested and evaluated by third-party, independent cosmetic labs to ensure they are safe for use.

Why do VOESH products contain fragrance?minus icon plus icon

Our goal is to provide a happy and relaxing spa experience, and we believe that fragrances can have a positive impact on your overall mood and wellbeing. All VOESH products use HICC allergen-free fragrance for you to enjoy without any worries!


How can I check the status of my order?minus icon plus icon

Once your order has shipped, you'll get an email within 24 hours from with the tracking information. Please note that it can take up to 48 hours for the tracking to update. You can also check your order status in the orders section of your account page.

I’m having trouble with a promo code.minus icon plus icon

We love a promo! As a reminder, only one discount code can be applied per order, & each code can only be used once per customer. Please note that some restrictions may apply on every discount code.

If you're still having trouble, please email us at with what’s in your cart so that our team can provide you the most accurate information in their response.

Do you offer VOESH Gift Cards?minus icon plus icon

Yes! We offer VOESH e-gift cards ranging in value from $25-$100. Simply purchase the gift card for the amount of your choice & place your order. Discount codes cannot be used towards the purchase of an e-gift card.

Shortly after your order is received, you will get an email with your unique code & redemption instructions. If you’re gifting this to someone else, just share the code with them!

To redeem your gift card, use the code provided to you in the promo code box at checkout. Once you add the code you will see the balance deducted from your order’s total.

Where can I get samples of your products?minus icon plus icon

We include select free samples with purchases on unless you opt not to receive them. Our Mani in a Box and Pedi in a Box kits are a great place to start for your first VOESH experience.

Does VOESH offer any discounts or promotions?minus icon plus icon

We offer all first-time buyers 15% off their first order when you sign up for our mailing list located at the bottom of our website. You’ll be emailed a confirmation link from to click, resulting in a 15% off code emailed to you within 48 hours. Make sure to check your spam/junk folders!

By joining our email list, you’ll get access to our exclusive offers, flash sales, special giveaways, and much more sent directly to your inbox.

What payment methods do you accept?minus icon plus icon accepts all major credit cards, PayPal & VOESH e-gift cards.

Please note that PayPal will default to shipping to the address associated with that account, so be sure to double check your details before placing the order!

Can I cancel or change my order?minus icon plus icon

VOESH cannot alter an order once it has been placed. This includes adding or removing any items in the order, or changing the shipping method.

If you need to update your address or cancel an order, email asap. Our customer service team will do their best to stop the order, however, this is not guaranteed.

Help! My order is missing/incorrect/damaged.minus icon plus icon

If your package says delivered but you can’t find it, check with anyone else in your home who might have moved it. Still no luck? Let us know at and we'll be happy to help.

If your VOESH package arrives missing an item, or with any damage, email us right away at Please include photos of your packing slip and any damage.


How do I qualify for free shipping?minus icon plus icon

We offer free shipping for all domestic USA orders over $35! The order must total $35 after any discounts are applied and before taxes are added.

This offer only applies to retail customers. Offer for salons and licensed professionals are separate.

When will my order ship?minus icon plus icon

Orders placed at are typically processed within 2-3 business days, Monday-Friday (excluding weekends and holidays). Orders placed after 1pm EST will be processed the following business day. You’ll get a shipment notification email with a tracking number as soon as your package ships. We ship with UPS and USPS. Estimated shipping time for U.S. orders take about 3-5 business days to arrive after shipping.

Where does VOESH ship to and from?minus icon plus icon orders are shipped from the Northeastern United States to anywhere in the United States & Puerto Rico. At this time, we do not ship anywhere in Canada, to abide by Quebec's Bill 96 French language requirements..

Do you ship internationally?minus icon plus icon does not ship internationally at this time, but we’re working on expanding to make this happen. On the other hand, VOESH is available in salons around the world! Make sure to check the salons near you and see if they carry our products.


What is your return policy?minus icon plus icon

We want you to love our products as much as we do. However, if you are not totally satisfied with your purchase for any reason, please send us an email to within 30 days of your purchase and we will be happy to assist you with an exchange or return. Once the return is processed, we will credit your original form of payment, minus shipping. We are sorry, but shipping fees are non-refundable.

Please note that single-use products such as our Mani in a Box, Pedi in a Box, and gloves and socks, are eligible for return only if it is unused and in its original packaging. Any discounted sets or bundles are final sale and ineligible for return.

How long does it take to process a return?minus icon plus icon

Once the return is processed, we will credit your original form of payment. Credit card refunds usually take 5-10 business days to appear on your statement.


Do I need a professional license to be a VOESH Pro?minus icon plus icon

Yes. In order to gain access to exclusive professional resources and place an order, we must verify your cosmetology license, business license or beauty school student enrollment.

How do I register as a VOESH Pro?minus icon plus icon

To register for a pro account, please visit our Pro Registration page and fill out the form. 

Verification process is completed in 24-48 hours. You will receive an email confirmation once your registration has been approved.

Can a cosmetology student purchase from your site?minus icon plus icon

Yes. Cosmetology students can register for an account by providing the name of their school and uploading a photo of their student ID.
Verification process is completed in 24-48 hours. You will receive an email confirmation once your registration has been approved.

How can I place an order?minus icon plus icon

Simply log in using your approved VOESH Pro account and access our shop 24/7. Questions about order processing? Click here.


FREE Labccin Hand Sanitizing Gel & Wipesminus icon plus icon

$50+ consumer order

Gets one 2oz. sanitizer gel + one 10 ct. sanitizing wipes FREE.

$250+ pro order

Gets two 17oz. sanitizer gels + two 60 ct. sanitizing wipes FREE.

Online exclusive — for a limited time only, no code necessary.
Shipping and taxes not included.

Lotion Drop White lotion swatch


Cart Empty

Your Cart is empty

You may also like