Frequently Asked Questions

Installing our Vitamin C Shower Filter is quick and simple. To learn how to install our shower filter, watch our helpful installation video here.

Our Vitamin C Shower Filter follows the NPT (National Pipe Thread) standards and it can be generally installed in all shower hoses. In the case of special shower heads (ex: mounted), our shower filter cannot be used. If it does not fit into your shower head, do not forcefully insert it and please connect through the faucet instead.

Key ingredients are Vitamin C, vegan probiotics, oatmeal powder, hyaluronic acid, coconut oil, tea tree oil, and avocado oil. Our products are carefully formulated with only clean, 100% vegan ingredients that are safe for your skin. We never use harmful toxins or chemicals.

Our Vitamin C Shower Filter effectively filters 7,200 L (1,900 gallons) of water, which is an average of 110 showers. The period of use may vary depending on the environment and person, such as usage time, number of people, and water pressure. Once the Vitamin C Shower Filter is opened, please be sure to use it no longer than 3 months.

We recommend using it within six months after opening. Vitamin C can be oxidized when it comes into contact with air, so please use the opened filter until it is finished without detaching it. If you must detach it, drain and seal the used product and store it away from direct sunlight, or refrigerate and reuse as soon as possible.

There is a visible gauge on the side of the shower filter. Once the vitamin gel is empty, you may change it.

Our 100% vegan Vitamin C Shower Filters have passed the product challenge test, residual chlorine test, skin irritation test, and contain sediment filters following the U.S. FDA 21 cfr 177.1630.

Our Vitamin C Shower Filter is made with 88-92% naturally-derived ingredients. However, this product is not intended to be consumed. Please be careful and avoid swallowing as much as possible.

Yes, our Vitamin C Shower Filters actually help to preserve color-treated hair by removing chlorine and harmful toxins that strip away color and moisture.

For those who are in the early pregnancy stages, please use with caution as everyone’s experience is different, but we assure that there are no ingredients that are harmful to pregnant women. We recommend that you consult with your physician about all of the ingredients before purchasing this filter. If you are sensitive to scents and aroma oils, we do not recommend using this shower filter.

Our Vitamin C Shower Filter is safe for children. Please test your child’s hands and feet for allergic reactions before using the product. All our shower filters have passed skin irritation tests and contain sediment filters that match the U.S. FDA standards. However, if your baby suffers from some serious skin conditions, we advise contacting a dermatologist in order to get the most specialized help possible.

Our products are designed to be safe on people and they are also gentle on pets. However, keep in mind that even gentle human shower products are less ideal than the ones designated for pets. If you wash your pet often, it’s best to stick with regular tap water and pet products.

To remove chlorine, this product contains a high concentration of Vitamin C and may turn brown or orange as it oxidizes. Please note: It is still safe and effective for use.

Our Vitamin C Shower Filter contains two layers of sediment filter, which effectively filters out the water impurities. However, depending on the water quality by country and region, there may be some differences in the degree of filtering. Granular calcareous can be removed, while ionized calcareous components cannot be removed.

The filtered water contains vitamins and other ingredients. If used as refill water for humidifiers, discoloration may occur in the humidifier. Since this product is designed for shower use, we do not recommend it for other uses.

No, our shower filter contains vitamin C and other various active ingredients mainly for skin. The concentration will not be high because the ingredients are diluted in water, however, each plant may have different reactions. Therefore, we do not recommend using it for any purpose other than showers.

Yes! Our products are formulated with only clean and 100% vegan ingredients that are healthy and safe for skin. At VOESH, we are committed to upholding the healthiest and safest standards. We are certified by PETA and registered with EU CPNP and UK SCPN. We proudly exclude all 1680+ EU-banned ingredients, plus an additional 400+ potentially harmful ingredients… because everyone deserves better beauty.

Yes, all of our skin-loving products are 100% vegan and ethically sourced. We only formulate with clean, sustainable, and honest ingredients that are dermatologist-tested and proven to be safe and effective.

Yes! We’re proud to be registered by the People For The Ethical Treatment of Animals (PETA). We never have and never will test on animals, nor do we ask third parties to conduct animal testing on our behalf.

We use certified organic ingredients in our formulas, although our products themselves are not certified by USDA or any other organization dealing with organic certification. We acknowledge that the term 'organic' alone does not ensure the quality or effectiveness of a skincare product. We selectively choose high-quality organic ingredients to make our products effective and safer.

VOESH products are formulated and manufactured in GMP/ISO-certified factories in South Korea.

All of our formulas and ingredients are dermatologist-tested and evaluated by third-party, independent cosmetic labs to ensure they are safe for optimal topical use.

Our goal is to provide a happy and relaxing spa experience every time, and we believe that fragrances can have a positive impact on your overall mood and well-being. All VOESH products use HICC-free, non-toxic, IFRA-certified fragrances for a safe aromatherapy experience.

Yes, our products are only made with 100% clean, vegan ingredients. However, individual skin reactions may vary. For specific ingredient details, please check the product page and packaging. If you are still unsure, we suggest consulting your doctors before use.

We recommend flushing your eyes thoroughly with lukewarm water. If irritation persists, seek medical attention immediately. 

Always follow the usage instructions on the product packaging and avoid applying products directly to the eye area.

Once your order has shipped, you'll get an email within 24 hours from cs@voesh.com with the tracking information. Please note that it can take up to 48 hours for the tracking information to be updated. You can also check your order status in the orders section of your account page.

Voesh.com accepts all major credit cards, PayPal, and VOESH e-gift cards. Please note that PayPal will default to shipping to the address associated with that account, so be sure to double-check your details before placing the order.

VOESH cannot alter an order once it has been placed. This includes adding or removing any items in the order, or changing the shipping method. If you need to update your address or cancel an order, email cs@voesh.com ASAP. Our customer service team will do their best to stop the order, however, this is not guaranteed.

We offer all first-time buyers a special discount on their first order when they subscribe to our email list. You can subscribe by filling in your information on the bottom of our homepage. You’ll receive a confirmation link from cs@voesh.com to the email address you provided. Please click it and be on the lookout for your offer code in your email within 48 hours. By joining our email list you’ll get access to our exclusive offers, expert wellness tips, special giveaways, and much more sent directly to your inbox.

We’re sorry to hear that. As a reminder, only one discount code can be applied per order and each code can only be used once per customer. Please note: Some restrictions may apply.

If you're still having trouble, please email us at cs@voesh.com so we can help.

Yes! We offer VOESH e-gift cards ranging in value from $25-$100. Simply purchase the e-gift card for the amount of your choice and place your order. Discount codes cannot be used toward the purchase of an e-gift card.

Shortly after your order is received, you will get an email with your unique code and redemption instructions. If you’re gifting this to someone else, just share the code with them! To redeem your e-gift card, use the code provided in the promo code box at checkout. Once you add the code, you will see the balance deducted from your order’s total.

We include select free samples with purchases on voesh.com unless you opt not to receive them. Our Mani and Pedi Moments kits are a great place to start for your first VOESH experience.

Unfortunately, we do not offer price adjustments. Please review our refund policy for more information.

We’re sorry to hear this! All of our orders are packed and shipped with care, but if there is something wrong with your order, please contact our customer service team and we’ll work to make it right. 

If your tracking says your package has been delivered but you can’t locate it, please contact cs@voesh.com and we'll be happy to help. If your order has arrived and is damaged, please include photos of your packing slip and proof of damages.

Orders placed on voesh.com are typically processed within 2-3 business days, Monday-Friday (excluding weekends and holidays). Orders placed after 1 p.m. EST will be processed the following business day. You will receive a shipping notification email with a tracking number as soon as your package ships. We ship with UPS and USPS. U.S. orders typically arrive 3-5 business days after shipping.

Voesh.com orders are shipped from New Jersey to anywhere in the United States and Puerto Rico, including APO, FPO, and DPO addresses.

We offer free shipping for all domestic U.S. orders over $35 before discounts and taxes are applied.

VOESH does not ship internationally or anywhere in Canada at this time, but we’re working on expanding to make this happen.

We’re confident you’ll love our VOESH products, but if you’re not completely satisfied with your order for any reason, please let us know and we’ll be happy to help. We stand behind our products and offer hassle-free returns within 30 days of your purchase date. For any questions or concerns, you can email us at cs@voesh.com or submit a return request here. Once the return is processed, we will credit your original form of payment, minus the cost of shipping. We’re sorry, but shipping fees are non-refundable.

Please note: Items are only eligible for return if they are unused and in the original packaging. Any discounted kits or bundles are considered final sale and ineligible for return.

Returns take about two weeks to process, including transit time to our warehouse. Once the return is processed, we will credit your original form of payment. Credit card refunds usually take 5-10 business days to appear on your statement.