Frequently Asked Questions

Questions? We’ve got answers!


What is VOESH?minus icon plus icon

VOESH is a vegan skincare brand that was created in 2013 by founders Vera Oh and Joseph Choi. Our mission is to make self-care cleaner, safer, and more accessible to everybody, everywhere. We are the innovative creators of the patented, pre-packaged Mani in a Box and Pedi in a Box, Collagen Gloves and Collagen Socks, and more hand, foot, and body care products to promote overall wellness. Our products are intentionally formulated with 100% vegan ingredients, satisfying textures, and blissful fragrances so you can feel confident about what goes on your skin.

Where can I purchase VOESH products?minus icon plus icon

You can purchase our products on our website,,,, and in various retailers and stores across the country, such as Norman’s Hallmark, C.O. Bigelow, Anthropologie, and Urban Outfitters.

How can I find out more information about VOESH products?minus icon plus icon

You can learn all about our products on their respective product pages. If you have any additional questions, please feel free to email us at

What is the shelf life of VOESH products?minus icon plus icon

All of our products have a minimum shelf life of two years, and many have a three-year shelf life for you to enjoy them longer! If you'd like to know the exact shelf life of one of our products, feel free to send us an email at

Are VOESH products safe for pregnant or nursing women?minus icon plus icon

Our products are 100% vegan and contain only clean, safe ingredients, however, everyone's pregnancy experience can be quite different. We recommend you visit your doctor for a personal recommendation on the best course of action. You can find a full list of ingredients on every product page, so you can consult your doctor before making any changes to your usual routine.


How do I install the Vitamin C Shower Filter?minus icon plus icon

Installing our Vitamin C Shower Filter is quick and simple. To learn how to install our shower filter, watch our helpful installation video here.

Does this shower filter work for all shower hoses?minus icon plus icon

Our Vitamin C Shower Filter follows the NPT (National Pipe Thread) standards and it can be generally installed in all shower hoses. In the case of special shower heads (ex: mounted), our shower filter cannot be used. If it does not fit into your shower head, do not forcefully insert it and please connect through the faucet instead.

What are the key ingredients in this shower filter?minus icon plus icon

Key ingredients are Vitamin C, vegan probiotics, oatmeal powder, hyaluronic acid, coconut oil, tea tree oil, and avocado oil. Our products are carefully formulated with only clean, 100% vegan ingredients that are safe for your skin. We never use harmful toxins or chemicals.

How long does it last?minus icon plus icon

Our Vitamin C Shower Filter effectively filters 7,200 L (1,900 gallons) of water, which is an average of 110 showers. The period of use may vary depending on the environment and person, such as usage time, number of people, and water pressure. Once the Vitamin C Shower Filter is opened, please be sure to use it no longer than 3 months.

How long is the shelf life and how should I store this product?minus icon plus icon

We recommend using it within six months after opening. Vitamin C can be oxidized when it comes into contact with air, so please use the opened filter until it is finished without detaching it. If you must detach it, drain and seal the used product and store it away from direct sunlight, or refrigerate and reuse as soon as possible.

How do I know when to change the shower filter?minus icon plus icon

There is a visible gauge on the side of the shower filter. Once the vitamin gel is empty, you may change it.

Is the product safe for all skin types?minus icon plus icon

Our 100% vegan Vitamin C Shower Filters have passed the product challenge test, residual chlorine test, skin irritation test, and contain sediment filters following the U.S. FDA 21 cfr 177.1630.

Is it OK if I swallow the filtered water?minus icon plus icon

Our Vitamin C Shower Filter is made with 88-92% naturally-derived ingredients. However, this product is not intended to be consumed. Please be careful and avoid swallowing as much as possible.

Is it safe for color-treated hair?minus icon plus icon

Yes, our Vitamin C Shower Filters actually help to preserve color-treated hair by removing chlorine and harmful toxins that strip away color and moisture.

Is it safe for pregnant women and children to use?minus icon plus icon

For those who are in the early pregnancy stages, please use with caution as everyone’s experience is different, but we assure that there are no ingredients that are harmful to pregnant women. We recommend that you consult with your physician about all of the ingredients before purchasing this filter. If you are sensitive to scents and aroma oils, we do not recommend using this shower filter.

Our Vitamin C Shower Filter is safe for children. Please test your child’s hands and feet for allergic reactions before using the product. All our shower filters have passed skin irritation tests and contain sediment filters that match the U.S. FDA standards. However, if your baby suffers from some serious skin conditions, we advise contacting a dermatologist in order to get the most specialized help possible.

Is it safe for pets?minus icon plus icon

Our products are designed to be safe on people and they are also gentle on pets. However, keep in mind that even gentle human shower products are less ideal than the ones designated for pets. If you wash your pet often, it’s best to stick with regular tap water and pet products.

Why is the shower filter color changing to orange/brown?minus icon plus icon

To remove chlorine, this product contains a high concentration of Vitamin C and may turn brown or orange as it oxidizes. Please note: It is still safe and effective for use.

Does it remove calc in water?minus icon plus icon

Our Vitamin C Shower Filter contains two layers of sediment filter, which effectively filters out the water impurities. However, depending on the water quality by country and region, there may be some differences in the degree of filtering. Granular calcareous can be removed, while ionized calcareous components cannot be removed.

Can I use this water to fill a humidifier?minus icon plus icon

The filtered water contains vitamins and other ingredients. If used as refill water for humidifiers, discoloration may occur in the humidifier. Since this product is designed for shower use, we do not recommend it for other uses.

Can I give this water to plants?minus icon plus icon

No, our shower filter contains vitamin C and other various active ingredients mainly for skin. The concentration will not be high because the ingredients are diluted in water, however, each plant may have different reactions. Therefore, we do not recommend using it for any purpose other than showers.


Are VOESH products clean?minus icon plus icon

Yes! Our products are formulated with only clean and 100% vegan ingredients that are healthy and safe for skin. At VOESH, we are committed to upholding the healthiest and safest standards. We are certified by PETA and registered with EU CPNP and UK SCPN. We proudly exclude all 1680+ EU-banned ingredients, plus an additional 400+ potentially harmful ingredients… because everyone deserves better beauty.

Are VOESH products vegan?minus icon plus icon

Yes, all of our skin-loving products are 100% vegan and ethically sourced. We only formulate with clean, sustainable, and honest ingredients that are dermatologist-tested and proven to be safe and effective.

Is VOESH cruelty-free?minus icon plus icon

Yes! We’re proud to be registered by the People For The Ethical Treatment of Animals (PETA). We never have and never will test on animals, nor do we ask third parties to conduct animal testing on our behalf.

Are VOESH products certified organic?minus icon plus icon

We use certified organic ingredients in our formulas, although our products themselves are not certified by USDA or any other organization dealing with organic certification. We acknowledge that the term 'organic' alone does not ensure the quality or effectiveness of a skincare product. We selectively choose high-quality organic ingredients to make our products effective and safer.

Where are VOESH products made?minus icon plus icon

VOESH products are formulated and manufactured in GMP/ISO-certified factories in South Korea.

How are VOESH products tested?minus icon plus icon

All of our formulas and ingredients are dermatologist-tested and evaluated by third-party, independent cosmetic labs to ensure they are safe for optimal topical use.

What does fragrance do for VOESH products?minus icon plus icon

Our goal is to provide a happy and relaxing spa experience every time, and we believe that fragrances can have a positive impact on your overall mood and well-being. All VOESH products use HICC-free, non-toxic, IFRA-certified fragrances for a safe aromatherapy experience.

Are VOESH products allergen-free?minus icon plus icon

Yes, our products are only made with 100% clean, vegan ingredients. However, individual skin reactions may vary. For specific ingredient details, please check the product page and packaging. If you are still unsure, we suggest consulting your doctors before use.

What should I do if I get product in my eye?minus icon plus icon

We recommend flushing your eyes thoroughly with lukewarm water. If irritation persists, seek medical attention immediately. 

Always follow the usage instructions on the product packaging and avoid applying products directly to the eye area.


How can I check the status of my order?minus icon plus icon

Once your order has shipped, you'll get an email within 24 hours from with the tracking information. Please note that it can take up to 48 hours for the tracking information to be updated. You can also check your order status in the orders section of your account page.

Which payment methods does VOESH accept?minus icon plus icon accepts all major credit cards, PayPal, and VOESH e-gift cards. Please note that PayPal will default to shipping to the address associated with that account, so be sure to double-check your details before placing the order.

Can I cancel or change my order?minus icon plus icon

VOESH cannot alter an order once it has been placed. This includes adding or removing any items in the order, or changing the shipping method. If you need to update your address or cancel an order, email ASAP. Our customer service team will do their best to stop the order, however, this is not guaranteed.

Does VOESH offer any discounts or promotions?minus icon plus icon

We offer all first-time buyers a special discount on their first order when they subscribe to our email list. You can subscribe by filling in your information on the bottom of our homepage. You’ll receive a confirmation link from to the email address you provided. Please click it and be on the lookout for your offer code in your email within 48 hours. By joining our email list you’ll get access to our exclusive offers, expert wellness tips, special giveaways, and much more sent directly to your inbox.

I’m having trouble with a promo code.minus icon plus icon

We’re sorry to hear that. As a reminder, only one discount code can be applied per order and each code can only be used once per customer. Please note: Some restrictions may apply.

If you're still having trouble, please email us at so we can help.

Do you offer VOESH gift cards?minus icon plus icon

Yes! We offer VOESH e-gift cards ranging in value from $25-$100. Simply purchase the e-gift card for the amount of your choice and place your order. Discount codes cannot be used toward the purchase of an e-gift card.

Shortly after your order is received, you will get an email with your unique code and redemption instructions. If you’re gifting this to someone else, just share the code with them! To redeem your e-gift card, use the code provided in the promo code box at checkout. Once you add the code, you will see the balance deducted from your order’s total.

Where can I get samples of VOESH products?minus icon plus icon

We include select free samples with purchases on unless you opt not to receive them. Our Mani and Pedi Moments kits are a great place to start for your first VOESH experience.

Does VOESH offer price adjustments?minus icon plus icon

Unfortunately, we do not offer price adjustments. Please review our refund policy for more information.

Help, my order is incorrect/damaged/missing!minus icon plus icon

We’re sorry to hear this! All of our orders are packed and shipped with care, but if there is something wrong with your order, please contact our customer service team and we’ll work to make it right. 

If your tracking says your package has been delivered but you can’t locate it, please contact and we'll be happy to help. If your order has arrived and is damaged, please include photos of your packing slip and proof of damages.


When will my order ship?minus icon plus icon

Orders placed on are typically processed within 2-3 business days, Monday-Friday (excluding weekends and holidays). Orders placed after 1 p.m. EST will be processed the following business day. You will receive a shipping notification email with a tracking number as soon as your package ships. We ship with UPS and USPS. U.S. orders typically arrive 3-5 business days after shipping.

Where does VOESH ship to and from?minus icon plus icon orders are shipped from New Jersey to anywhere in the United States and Puerto Rico, including APO, FPO, and DPO addresses.

How do I qualify for free shipping?minus icon plus icon

We offer free shipping for all domestic U.S. orders over $35 before discounts and taxes are applied.

Does VOESH ship internationally?minus icon plus icon

VOESH does not ship internationally or anywhere in Canada at this time, but we’re working on expanding to make this happen.


What is your return policy?minus icon plus icon

We’re confident you’ll love our VOESH products, but if you’re not completely satisfied with your order for any reason, please let us know and we’ll be happy to help. We stand behind our products and offer hassle-free returns within 30 days of your purchase date. For any questions or concerns, you can email us at or submit a return request here. Once the return is processed, we will credit your original form of payment, minus the cost of shipping. We’re sorry, but shipping fees are non-refundable.

Please note: Items are only eligible for return if they are unused and in the original packaging. Any discounted kits or bundles are considered final sale and ineligible for return.

How long does it take to process a return?minus icon plus icon

Returns take about two weeks to process, including transit time to our warehouse. Once the return is processed, we will credit your original form of payment. Credit card refunds usually take 5-10 business days to appear on your statement.

Lotion Drop White lotion swatch


Cart Empty

Your Cart is empty