Frequently Asked Questions
Questions? We’ve got answers!
PRODUCTS
INGREDIENTS
ORDERS
DELIVERY
RETURNS
WHOLESALE

PRODUCTS

What is VOESH?

VOESH is a vegan skincare brand, formed in 2012 by founders Vera Oh and Joseph Choi, that is on a mission to take your spa experiences from ordinary to extraordinary. We are the innovative creators of the patented, pre-packaged Mani in a Box and Pedi in a Box, Collagen Gloves and Socks, and more products to treat your hands, feet, and body, and to promote overall wellness.

We provide clean, hygienic, and perfectly portioned products to salon professionals and salon-goers to minimize any risk of contamination and maximize the benefits. Experience VOESH at home, in the salon, or anywhere in between.

Are VOESH products for me?

We work hard to make sure that VOESH products are suitable for all skin types! We offer clean and effective skincare products to boost your mood and address all of your skin needs and concerns.

Take your self-care routine to the next level with our luxurious spa treatments. Click here to find the right products for you!

Can I use VOESH products if I’m pregnant or nursing?

Everyone's experience can be quite different. We suggest visiting your doctor for a personal recommendation on the best course of action. You can find the full list of ingredients on every product page, so you can consult your doctor before making any changes to your usual routine.

How can I find out more information about a product?

You can learn all about our products on their individual product pages. If you have any questions, let us know by emailing info@voesh.com.

What is the shelf life of my VOESH products?

All of our products have a minimum shelf life of two years, and many have a three-year shelf life for you to enjoy them longer! If you'd like to know the exact shelf life of one of our products, feel free to send us an email at info@voesh.com.

Where can I purchase VOESH products?

You can purchase our products on our website at VOESH.com, or you can find us at BigelowChemists.com, UrbanOutfitters.com, and VonMaur.com. Our products are also available at select CVS stores in the U.S.

Can I sell the products on my own site?

Your purchase of VOESH products should only be for your personal use. By purchasing VOESH products, you agree not to resell or distribute them for any commercial purposes. If we have reason to believe that your order is not solely for your personal use, we may cancel your order.

For wholesale inquiries, please contact us at ussales@voesh.com.


INGREDIENTS

Are VOESH products clean?

Yes! Our products are formulated with clean ingredients that are healthy for your skin, such as vegan and natural extracts. We ban over 1,400 ingredients that are known to be toxic to you and the environment. All of our ingredients are also ethically and sustainably sourced.

Are your products vegan?

All of our products are 100% vegan with the exception of our Collagen Gloves and Socks with Argan Oil and Modeling Gel masks.

Is VOESH cruelty-free?

Yes! We’re proud to be registered by the People For The Ethical Treatment of Animals (PETA). We never have and never will test on animals, nor do we ask third parties to conduct animal testing on our behalf.

Are your products organic?

Our Mani in a Box and Pedi in a Box kits and Velvet Luxe Crèmes are infused with organic ingredients. While some of the ingredients we use in our formulations are organic, our products are not classified as organic.

Where are your products made?

VOESH products are formulated and manufactured in GMP/ISO-certified factories in South Korea.

How are VOESH’s products tested?

Our ingredients and formulas are dermatologist-tested and evaluated by third-party, independent cosmetic labs to ensure they are safe for use.

Why do VOESH products contain fragrance?

Our goal is to provide a happy and relaxing spa experience, and we believe that fragrances can have a positive impact on your overall mood and wellbeing. All VOESH products use HICC allergen-free fragrance for you to enjoy without any worries!

ORDERS

How can I check the status of my order?

Once your order has shipped, you'll get an email within 24 hours from cs@voesh.com with the tracking information. Please note that it can take up to 48 hours for the tracking to update. You can also check your order status in the orders section of your account page.

I’m having trouble with a promo code.

We love a promo! As a reminder, only one discount code can be applied per order, & each code can only be used once per customer. Please note that some restrictions may apply on every discount code.

If you're still having trouble, please email us at cs@voesh.com with what’s in your cart so that our team can provide you the most accurate information in their response.

Do you offer VOESH Gift Cards?

Yes! We offer VOESH e-gift cards ranging in value from $25-$100. Simply purchase the gift card for the amount of your choice & place your order. Discount codes cannot be used towards the purchase of an e-gift card.

Shortly after your order is received, you will get an email with your unique code & redemption instructions. If you’re gifting this to someone else, just share the code with them!

To redeem your gift card, use the code provided to you in the promo code box at checkout. Once you add the code you will see the balance deducted from your order’s total.

Where can I get samples of your products?

We include select free samples with purchases on voesh.com unless you opt not to receive them. Our Mani in a Box and Pedi in a Box kits are a great place to start for your first VOESH experience.

Does VOESH offer any discounts or promotions?

We offer all first-time buyers 15% off their first order when you sign up for our mailing list located at the bottom of our website. You’ll be emailed a confirmation link from cs@voesh.com to click, resulting in a 15% off code emailed to you within 48 hours. Make sure to check your spam/junk folders!

By joining our email list, you’ll get access to our exclusive offers, flash sales, special giveaways, and much more sent directly to your inbox.

What payment methods do you accept?

VOESH.com accepts all major credit cards, PayPal & VOESH e-gift cards.

Please note that PayPal will default to shipping to the address associated with that account, so be sure to double check your details before placing the order!

Can I cancel or change my order?

VOESH cannot alter an order once it has been placed. This includes adding or removing any items in the order, or changing the shipping method.

If you need to update your address or cancel an order, email cs@voesh.com asap. Our customer service team will do their best to stop the order, however, this is not guaranteed.

Help! My order is missing/incorrect/damaged.

If your package says delivered but you can’t find it, check with anyone else in your home who might have moved it. Still no luck? Let us know at cs@voesh.com and we'll be happy to help.

If your VOESH package arrives missing an item, or with any damage, email us right away at cs@voesh.com. Please include photos of your packing slip and any damage.

DELIVERY

How do I qualify for free shipping?

We offer free shipping for all domestic USA orders over $35! The order must total $35 after any discounts are applied and before taxes are added.

This offer only applies to retail customers. Offer for salons and licensed professionals are separate.

When will my order ship?

Orders placed at voesh.com are typically processed within 2-3 business days, Monday-Friday (excluding weekends and holidays). Orders placed after 1pm EST will be processed the following business day. You’ll get a shipment notification email with a tracking number as soon as your package ships. We ship with UPS and USPS. Estimated shipping time for U.S. orders take about 3-5 business days to arrive after shipping.

Where does VOESH ship to and from?

VOESH.com ships to all 50 United States and Puerto Rico, and ships from Northeastern USA.

Do you ship internationally?

VOESH.com does not ship internationally at this time, but we’re working on expanding to make this happen. On the other hand, VOESH is available in salons around the world! Make sure to check the salons near you and see if they carry our products.

RETURNS

What is your return policy?

We want you to love our products as much as we do. However, if you are not totally satisfied with your purchase for any reason, please send us an email to cs@voesh.com within 30 days of your purchase and we will be happy to assist you with an exchange or return. Once the return is processed, we will credit your original form of payment, minus shipping. We are sorry, but shipping fees are non-refundable.

Please note that single-use products such as our Mani in a Box, Pedi in a Box, and gloves and socks, are eligible for return only if it is unused and in its original packaging. Any discounted sets or bundles are final sale and ineligible for return.

How long does it take to process a return?

Once the return is processed, we will credit your original form of payment. Credit card refunds usually take 5-10 business days to appear on your statement.


WHOLESALE

Do I need a professional license to be a VOESH Pro?


Yes. In order to gain access to exclusive professional resources and place an order, we must verify your cosmetology license, business license or beauty school student enrollment.

How do I register as a VOESH Pro?

To register for a pro account, please visit our Pro Registration page and fill out the form. 

Verification process is completed in 24-48 hours. You will receive an email confirmation once your registration has been approved.

Can a cosmetology student purchase from your site?

Yes. Cosmetology students can register for an account by providing the name of their school and uploading a photo of their student ID.
Verification process is completed in 24-48 hours. You will receive an email confirmation once your registration has been approved.


How can I place an order?

Simply log in using your approved VOESH Pro account and access our shop 24/7. Questions about order processing? Click here.

Cart

Cart Empty

Your Cart is empty