Frequently Asked Questions

To learn how to install our Shower & Empower Vitamin C Shower Filter watch our installation video here.

Key ingredients are Vitamin C, vegan probiotics, oatmeal powder, hyaluronic acid, coconut oil, tea tree oil, and avocado oil. Our products are carefully formulated with only good ingredients for your skin. We never use harmful toxins or chemicals.

Our Vitamin C shower filters have passed the product challenge test, residual chlorine test, skin irritation test, and contain sediment filters following the U.S. FDA guidelines. We are PETA-approved, 100% vegan, and cruelty free.

Our Vitamin C shower filter is made with 88%-92% naturally derived ingredients. However, this product is not intended to be used as food or beverage. Please be careful and avoid swallowing as much as possible.

For those who are in the early pregnancy stages, please use with caution as everyone’s experience is different, but we assure that there are no ingredients that are harmful to pregnant women. We recommend that you consult with your specialist about all of the ingredients before purchasing this filter. If you are sensitive to scents and aroma oils, we do not recommend using this shower filter.

Our Vitamin C shower filter is safe for children. Please test your child’s hands and feet for allergic reactions before using the product in the bath. All our shower filters have passed skin irritation tests and contain sediment filters that match the U.S. FDA standards.

Yes, our Vitamin C shower filters actually help to preserve your color-treated hair by removing chlorine and harmful toxins that strip away color and moisture.

Our Vitamin C shower filter effectively filters 7,200L (1,900 gallon) of water, which is an average of 110 showers. The period of use may vary depending on the environment and person, such as usage time, number of people, and water pressure. Once the Vitamin C shower filter is opened, please be sure to use no longer than 3 months.

There is a visible gauge on the side of the shower filter. Once the vitamin gel is empty, you may change it.

In order to remove chlorine, this product contains a high concentration of Vitamin C and will turn brown/orange as it oxidizes. Please note: it is still safe and effective for use. Once installed, we recommend using the product until it is finished without detaching it.

Our Vitamin C shower filter follows the international standard of common faucets, and it can be generally installed in all shower hoses. In the case of special shower heads (ex: mounted), it cannot be used. If it does not fit into your shower head, do not forcefully insert it and please connect through the faucet instead.

Without opening it, it is 2 years from the date of manufacture. We recommend using it within 6 months after opening. Vitamin C can be oxidized when it comes into contact with air, so please use the opened filter until it is finished without detaching it. If you must detach it, drain and seal the used product and store it away from direct sunlight, or refrigerate and reuse as soon as possible.

Our Vitamin C shower filter contains two layers of sediment filter, which effectively filters out the water impurities. However, depending on the water quality by country and region, there may be some differences in the degree of filtering. Granular calcareous can be removed, while ionized calcareous components cannot be removed.

The filtered water contains vitamins and other ingredients. If used as refill water for humidifiers, discoloration may occur in the humidifier. Since this product is designed for shower use, we do not recommend it for other uses.

No, our shower filter contains vitamin C and other various active ingredients. The concentration will not be high because the ingredients are diluted in water, however, each plant may have different reactions. Therefore, we do not recommend using it for any purpose other than showers.

Yes! Our products are formulated with clean ingredients that are healthy for your skin, such as vegan and natural extracts. We ban over 1,400 ingredients that are known to be toxic to you and the environment. All of our ingredients are also ethically and sustainably sourced.

All of our products are 100% vegan with the exception of our Collagen Gloves and Socks with Argan Oil and Modeling Gel masks.

Yes! We’re proud to be registered by the People For The Ethical Treatment of Animals (PETA). We never have and never will test on animals, nor do we ask third parties to conduct animal testing on our behalf.

Our Mani in a Box and Pedi in a Box kits and Velvet Luxe Crèmes are infused with organic ingredients. While some of the ingredients we use in our formulations are organic, our products are not classified as organic.

VOESH products are formulated and manufactured in GMP/ISO-certified factories in South Korea.

Our ingredients and formulas are dermatologist-tested and evaluated by third-party, independent cosmetic labs to ensure they are safe for use.

Our goal is to provide a happy and relaxing spa experience, and we believe that fragrances can have a positive impact on your overall mood and wellbeing. All VOESH products use HICC allergen-free fragrance for you to enjoy without any worries!

Once your order has shipped, you'll get an email within 24 hours from cs@voesh.com with the tracking information. Please note that it can take up to 48 hours for the tracking to update. You can also check your order status in the orders section of your account page.

We love a promo! As a reminder, only one discount code can be applied per order, & each code can only be used once per customer. Please note that some restrictions may apply on every discount code.

If you're still having trouble, please email us at cs@voesh.com with what’s in your cart so that our team can provide you the most accurate information in their response.

Yes! We offer VOESH e-gift cards ranging in value from $25-$100. Simply purchase the gift card for the amount of your choice & place your order. Discount codes cannot be used towards the purchase of an e-gift card.

Shortly after your order is received, you will get an email with your unique code & redemption instructions. If you’re gifting this to someone else, just share the code with them!

To redeem your gift card, use the code provided to you in the promo code box at checkout. Once you add the code you will see the balance deducted from your order’s total.

We include select free samples with purchases on voesh.com unless you opt not to receive them. Our Mani in a Box and Pedi in a Box kits are a great place to start for your first VOESH experience.

We offer all first-time buyers 15% off their first order when you sign up for our mailing list located at the bottom of our website. You’ll be emailed a confirmation link from cs@voesh.com to click, resulting in a 15% off code emailed to you within 48 hours. Make sure to check your spam/junk folders!

By joining our email list, you’ll get access to our exclusive offers, flash sales, special giveaways, and much more sent directly to your inbox.

VOESH.com accepts all major credit cards, PayPal & VOESH e-gift cards.

Please note that PayPal will default to shipping to the address associated with that account, so be sure to double check your details before placing the order!

VOESH cannot alter an order once it has been placed. This includes adding or removing any items in the order, or changing the shipping method.

If you need to update your address or cancel an order, email cs@voesh.com asap. Our customer service team will do their best to stop the order, however, this is not guaranteed.

If your package says delivered but you can’t find it, check with anyone else in your home who might have moved it. Still no luck? Let us know at cs@voesh.com and we'll be happy to help.

If your VOESH package arrives missing an item, or with any damage, email us right away at cs@voesh.com. Please include photos of your packing slip and any damage.

We offer free shipping for all domestic USA orders over $35! The order must total $35 after any discounts are applied and before taxes are added.

This offer only applies to retail customers. Offer for salons and licensed professionals are separate.

Orders placed at voesh.com are typically processed within 2-3 business days, Monday-Friday (excluding weekends and holidays). Orders placed after 1pm EST will be processed the following business day. You’ll get a shipment notification email with a tracking number as soon as your package ships. We ship with UPS and USPS. Estimated shipping time for U.S. orders take about 3-5 business days to arrive after shipping.

VOESH.com orders are shipped from the Northeastern United States to anywhere in the United States & Puerto Rico. At this time, we do not ship anywhere in Canada, to abide by Quebec's Bill 96 French language requirements..

VOESH.com does not ship internationally at this time, but we’re working on expanding to make this happen. On the other hand, VOESH is available in salons around the world! Make sure to check the salons near you and see if they carry our products.

We want you to love our products as much as we do. However, if you are not totally satisfied with your purchase for any reason, please send us an email to cs@voesh.com within 30 days of your purchase and we will be happy to assist you with an exchange or return. Once the return is processed, we will credit your original form of payment, minus shipping. We are sorry, but shipping fees are non-refundable.

Please note that single-use products such as our Mani in a Box, Pedi in a Box, and gloves and socks, are eligible for return only if it is unused and in its original packaging. Any discounted sets or bundles are final sale and ineligible for return.

Once the return is processed, we will credit your original form of payment. Credit card refunds usually take 5-10 business days to appear on your statement.


Yes. In order to gain access to exclusive professional resources and place an order, we must verify your cosmetology license, business license or beauty school student enrollment.

To register for a pro account, please visit our Pro Registration page and fill out the form. 

Verification process is completed in 24-48 hours. You will receive an email confirmation once your registration has been approved.

Yes. Cosmetology students can register for an account by providing the name of their school and uploading a photo of their student ID.
Verification process is completed in 24-48 hours. You will receive an email confirmation once your registration has been approved.

Simply log in using your approved VOESH Pro account and access our shop 24/7. Questions about order processing? Click here.

$50+ consumer order

Gets one 2oz. sanitizer gel + one 10 ct. sanitizing wipes FREE.

$250+ pro order

Gets two 17oz. sanitizer gels + two 60 ct. sanitizing wipes FREE.

Online exclusive — for a limited time only, no code necessary.
Shipping and taxes not included.